User-Centered Design Drives Development of New Support Tool
IT support agents at Intel have access to a large number of data sources, but they lacked a centralized way to access them. So, in 2012, Intel IT support personnel and IT engineers built a web-based...
View ArticleHow Intel IT Created a Flexible Development Platform for Self-Help and PC...
What if you could have an application that provides multi-layer solutions for numerous support and self-help needs? An application that, on one hand, provides silent fixes, notifications about detected...
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